Refund and Returns Policy for BH Super Shop Ltd.
Effective Date: [Insert Date]
At BH Super Shop Ltd., we strive to provide our customers with high-quality products and excellent service. However, if for any reason you are not completely satisfied with your purchase, we offer a straightforward returns and refund policy to ensure a smooth process for returns.
Please read the following policy carefully to understand how you can return products and request refunds.
1. Returns Policy
We want you to be happy with your purchase. If you are not satisfied with the products you received, we offer returns within [X] days from the date of receipt, under the following conditions:
1.1 Eligibility for Returns
- Products must be unused and in the same condition that you received them, with all original packaging and tags attached (where applicable).
- For food items, perishable goods, and hygiene-related products, we are unable to accept returns once they have been opened, unless the product is defective or damaged.
- Sale items may not be eligible for return. Please check the specific product details for return eligibility.
1.2 How to Return a Product
To return a product, please follow these steps:
-
Contact Us: Before returning any item, please contact us at [Insert Contact Email] or [Insert Contact Phone Number] with your order number and the reason for your return. We will provide you with a return authorization and further instructions.
-
Pack the Item: Carefully pack the item in its original packaging (if available). Make sure to include the proof of purchase (receipt or order confirmation) and any documentation we’ve provided.
-
Ship the Item: Return the item to the address provided in your return authorization email. The return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or not as described.
1.3 Exceptions
- We cannot accept returns on the following items:
- Perishable food items (e.g., fresh meat, dairy, frozen foods).
- Opened or used hygiene products (e.g., personal care items).
- Items marked as “final sale” or “non-returnable” at the time of purchase.
- If the product is damaged or defective upon arrival, please contact us within [X] days to arrange a return or replacement.
2. Refunds Policy
If your return meets the eligibility criteria, we will issue a refund for the returned product(s). Refunds are processed in accordance with the following guidelines:
2.1 Refund Process
- Once we receive your returned item, we will inspect it to ensure it meets the return eligibility requirements.
- If your return is approved, we will process a refund to your original payment method within [X] business days.
- Please note that the original shipping costs are non-refundable unless the item is defective, damaged, or not as described.
2.2 Refund Method
Refunds will be issued to the same payment method used at the time of purchase. If the original payment method is unavailable, we will contact you to arrange an alternative solution.
2.3 Partial Refunds
In some cases, partial refunds may apply if:
- The item is returned opened or used.
- The item has been damaged or shows signs of excessive wear.
- The item is returned after the return window has expired.
3. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [Insert Contact Email] with the following details:
- Your order number.
- A description of the damage or defect.
- Photographs of the damaged or defective product.
Once we receive your message, we will investigate the issue and, if confirmed, we will provide you with a replacement, refund, or store credit, based on your preference.
- Shipping Costs: If we are at fault for sending a defective or damaged item, we will cover the return shipping costs.
4. Exchanges
At BH Super Shop Ltd., we currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and then place a new order for the desired item.
5. Non-Refundable Shipping Charges
Please note that shipping costs incurred for returning an item are non-refundable, unless the item is defective, damaged, or not as described.
- If the product you received was damaged, faulty, or incorrect, we will cover the cost of return shipping.
- If you are returning a product for any other reason, you will be responsible for return shipping charges.
6. Late Returns
If your return request falls outside the [X] day return period, we may not be able to process a refund or exchange. However, we will do our best to accommodate any special requests on a case-by-case basis.
7. Contact Us
If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us:
BH Super Shop Ltd.
Address: 21 Market Street, Stalybridge, England, SK15 2AL
Email: [Insert Contact Email]
Phone: [Insert Contact Phone Number]
We aim to respond to all queries within [X] business days.
8. Consumer Rights
This Refund and Returns Policy does not affect your statutory rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, which allow you to return goods within a 14-day cooling-off period if the product is not suitable, in most cases.
9. Changes to the Refund and Returns Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the date of the most recent revision will be updated accordingly. Please review this policy periodically for any updates.
By purchasing from BH Super Shop Ltd., you acknowledge that you have read, understood, and agreed to our Refund and Returns Policy.